Orders, Returns

SHIPPING/FREIGHT CHARGES

- are prepaid and added to the invoice unless noted otherwise. Customer assumes responsibility on damages & claims when shipping on their account number and carrier. Instruments are insured for the purchase price. Keep original boxes/packaging materials for warranty, returns, or repairs.

WARRANTY

– covers parts and labor only. Customer will assume responsibility and will pay for shipping back the unit to the Service Depot. Misuse, third-party repairs, and/or alternations on equipment void the warranty.

RETURNS, EXCHANGE & REFUNDS

• All Sales outside of the US and Canada are final (NO REFUNDS/RETURNS/EXCHANGE).
• Qualified Returns/Refunds/Exchange SHOULD BE MADE WITHIN (14) DAYS FROM DELIVERY DATE. 
• Returns from sales within US and Canada will be subject to inspection to determine condition of the item/s.
• Only items that are brand new condition with ALL the parts and accessories that came with the box including the original packaging materials will be accepted.
• Any used or opened items such as, but not limited to, accessories, supplies, and consumables are NOT returnable or exchangeable. Shipping and handling are non-refundable as well.
• Customer will assume responsibility and will pay for shipping item/s for return or exchange.
• Qualified return item/s will be issued 100% store credit for exchange and/or future purchases of items with the SAME BRAND or made by the same manufacturer.
• A 25% RE-STOCKING FEE WILL APPLY for refund or to purchase another item/s of a brand different from the original purchase.

SHORTAGE, DAMAGES, and WRONG ITEM

- must be claimed within three (3) business days from delivery date. Call 818-988-7499 for any inquiries regarding this matter.